The National Archives cannot carry out genealogical research for readers or correspondents but it does provide a Genealogy Service where members of the public can consult a professional genealogist about sources relating to their family history. This service is provided free of charge.
The Genealogy Service is available to the public from Monday to Friday, from 10.00–13.30 and is located on Floor 5 of the National Archives, adjacent to the Reading Room. The Genealogy Service is intended primarily for first-time researchers and visitors but more experienced researchers are also welcome to use it.
When assisting members of the public using the Genealogy Service, the professional genealogists providing the service are not permitted to offer directly their own services for paid genealogical searching. They may indicate how paid genealogical searches may be commissioned and may provide lists of suitably qualified genealogical searchers which may include their own name, but they are not permitted either to volunteer their own services or to encourage a member of the public to engage them in preference to anyone else on a list of researchers.